Legal
Contact
Last updated
Email addresses
| Subject | When to use | |
|---|---|---|
| Product support | support@farshorelabs.com | Questions about a service response, account, or subscription. |
| Billing | billing@farshorelabs.com | Invoices, payment failures, refunds, tax documents. |
| Security | security@farshorelabs.com | Vulnerability reports, responsible disclosure, security questionnaires. |
| Privacy & DSRs | privacy@farshorelabs.com | Data subject requests, DPA copies, controller/processor questions. |
| Abuse | abuse@farshorelabs.com | Reports of platform misuse, spam, scraping, or other AUP violations. |
| Legal & commercial | legal@farshorelabs.com | Contract negotiation, MSAs, NDAs, partnership enquiries. |
Response times
We aim to acknowledge support and billing emails within one (1) business day, security reports within two (2) business days, and privacy requests within five (5) business days. Formal Data Subject Requests will receive a substantive response within thirty (30) days, as described on the GDPR & data rights page.